We kindly ask you to read the information below to ensure that you fully understand all our booking terms and conditions, including how to make payments, our cancellation policy, and our insurance waiver.

1. Booking a trip with Transcendent Journeys Tanzania Limited

a) Please fill out the reservation forms and send them to Transcendent Journeys Tanzania Limited (also referred as ‘’TJT’’) together with a non-refundable deposit of 20% of safari or trekking or diving or ‘’packaged combo’’ itinerary cost. On receipt of your signed reservation form and deposit, we will, subject to availability, reserve your place on your selected package and its inclusive components. Once you receive your confirmation invoice, your reservation is confirmed and accepted by us and started to be worked on.

b) Final payment is due to TJT not later than 2 months before departure. On receipt of your full payment, we will send the detailed itinerary with day-to-day logistics and journey information, clothing lists, etc. Please ensure that you receive the information before you leave on safari.

2. Your Journey Cancellation

Your cancellations are only effective on receipt of written notification. If cancellation is prior to 8 weeks before departure your deposit is forfeited. If your cancellation is made after the due date for full payment of your tour fare, charges will be levied. The scale of charges, expressed as a percentage of the tour prices, is as follows:

More than 2 months notice -Deposit forfeited;

Less than 2 months notice – Deposit plus 25%;

Less than 1 month notice – 50%;

Less than 3 weeks notice – 60%;

Less than 2 weeks notice – 100%.

Should you fail to join a journey(trek, safaris, diving or as agreed) or join it after departure or leave it prior to its completion, no fare refund can be made.

3. Change of Your Booking

Once booking is confirmed, and should you wish to make any amendments to your itinerary or wish an earlier/later departure date, we will make every effort to accommodate your requests based on availability. However, there may be extra costs involved to accommodate your request. These costs are in addition to the amount quoted for your initial trek, safari, diving or packaged combo journey.

Normal cancellation fees apply if you wish to postpone your departure.

4. Insurance

For all our bookings, it is a condition that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents/travelling companions for the duration of their trip to Africa. This insurance should include cover in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. Transcendent Journeys Tanzania or TJT, including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependents or travelling companions, with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance cover.

Guests not wishing to purchase comprehensive travel and medical insurance, will be asked to sign a liability release form.

5. Methods of Payment

We accept Wire transfers and Mastercard/VISA (with 4% surcharge).

6. Baggage

During travel and for safety and because space is restricted, baggage in some small charter aircraft is restricted to a maximum of 15 kg per person in a soft bag. This includes camera equipment and carry-on baggage. Should guests arrive with excess baggage without prior warning their baggage could be delayed, as we may have to fly the baggage into camps/lodges/ resorts or hotel at a later stage at considerable extra cost to you. However, should the guests know in advance that the baggage will exceed the limit; we can usually book an extra seat for the bags on the aircraft, at an additional cost to them.

7. Wild Animals

Please be aware that these African journeys may take you into close contact with wild animals as most areas do not have fences or any other borders between you and the animals.

Attacks by wild animals are rare, but no Journeys into the African wilderness can guarantee that this will not occur. Neither TJT, nor their employees, can be held responsible for any injury or incident on the safari. Please note that most accommodations in Africa are not fenced.

8. Passport & Visas

TJT will try their best to provide all the information in regard to entrance requirements prior to travel arrangements although the onus is upon the guest to ensure that passports and visas are valid for the countries visited. TJT and their staff cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas.

9. Health

Tropical Disease precautions should be commenced prior to departure. Please consult your doctor for specific advice. If you are a contagious-disease carrier, you must let us know when booking your safari. Kindly read our Covid-19 latest information and relevant links to ensure you have all that is needed for your trip.

10. Not Included

(There will be variations from itinerary to itinerary)

Insurance to cover for cancellation and curtailment, medical, baggage and money, emergency evacuation back home; beverages in certain areas; personal laundry at certain camps; gratuities to guides, porters, camp crews, paddlers and to staff; any journey not related to the itinerary chosen or agreed on; optional meals in the bigger towns and cities; scheduled international or local airfares; airport and airline taxes, or any other costs that are not mentioned on the agreed and confirmed itineraries

11. Responsibility

Neither Transcendent Journeys Tanzania Limited, also known or referred to as TJT, nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the afore-going shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death.

In addition the Company shall have the right at any time at its discretion to cancel any safari or the remainder thereof or make any alteration in route, accommodation, price or other details and, in the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger. The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the afore-going it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest, who shall in such circumstances not be entitled to any refund. The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature/initials thereof assume personal liability for the total price of all bookings made by him/her.

12. Schedule changes

Although every effort is made to adhere to schedules or itineraries it should be borne in mind that the TJT reserves the right and in fact is obliged to occasionally change routes and camps on safaris as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc.

13. Refunds

Whilst the Company uses its best endeavours to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due.

14.Flights

The Company can book scheduled/ private airline flights or charters to, from and within Tanzania via a flight consolidator. However, please note that a service fee will apply. We cannot be held responsible for any schedule changes, flight delay or flight cancellations that occur to your flights and that consequently affect your travel arrangements.

15. Airline Clause

The airlines concerned are not to be held liable for any act, omission or event during the time the passengers are not on board their planes or conveyance. The passengers’ tickets in use by the airline or by other carriers concerned when issued shall constitute the sole contract between the airlines and the purchaser of these tickets and/or passengers. Please note that we subcontract the flying services to independent charter operations, and they are responsible for the flying.

16. Prices

We will do our utmost to keep to the prices as quoted. Should increases be forced on us by airlines, exchange rates, etc., we reserve the right to surcharge without notice.

17. Delays

We cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.

18.

If one of our guides is unable to take a journey due to illness, personal reasons etc. we reserve the right to substitute with another guide.

19.

This agreement is made subject to and shall be governed by and construed according to the laws of the country in which the journey takes place. The company only makes your travel arrangements and acts merely as an agent for the operating companies including accommodations, flights, parks etc.

20. Consent

The payment of the deposit OR any other partial payment for a reservation on a chosen or agreed journey constitutes consent by all guests covered by that payment to all provisions of the conditions and general information contained in this document whether the guest has signed the reservation form or not. The terms, under which you agree to take these safaris, cannot be changed or amended except in writing signed by an authorized director of the Company.

22.Age limits in Camps and Lodges

We have no upper age limits in our accommodations or trips except for Mount Kilimanjaro where there is a minimum age limit.  We respectfully request that only physically active people join these journeys unless its agreed beforehand and that we have agreed upon means to accommodate your special needs.

Lodges and Camps do vary with respect to minimum age requirements. We will be able to advise which properties and operators allow younger children.

Kindly let us know if there is more information you might need or need clarifications on any of the above information.